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The 4 Most Costly Misconceptions About Computer Maintenance and Repair – #2

Misconception #2 of 4: My nephew/neighbor’s kid/brother-in-law/office manager knows this computer stuff and can take care of our computers.

Most people look for a part time “guru” for one reason: to save a few bucks; but this often comes back to haunt them. We frequently get calls from business owners who desperately need our help to get them back up and running or to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was just trying to help.

If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you – they are a hobbyist at best. And do you really want a part-time, inexperienced person responsible for handling something as important as your data and computer network? As with everything in life, you get what you pay for. That’s not to say you need to go broke to find a great technician, but you shouldn’t be choosing someone on price alone.

then jack up the prices once they get in your office by taking 3 times as long, selling you add-ons and up-sells, etc. And finally, reputable firms don’t charge by the hour anyway — they give you a fixed fix, flat rate. Here’s why…

One of the easiest ways to take advantage of a customer is to get them to agree to a time and materials repair. Unless you know what’s wrong and how long it should take, they can soak you on the fees. And what are you going to do when they get 5-6 hours into a repair or project and then spring on you the news that it will take even longer than they anticipated to fix, costing you MORE money?

Always, always, always make sure you get a flat-rate, fixed fee quote in advance so you don’t end up getting burned – and NEVER take a phone quote!